SHIPPING & RETURNS
Q:What is Rush Delivery?
A: Most of our designers offer a Rush service for orders that have been placed in a time frame that falls short of their standard production schedule. Rush does not imply that an order will be “rushed” into production ahead of other orders. Rush means, if time permits and the fabric of a particular style is available, our manufacturer will cut the order. Delivery for Rush orders is approximately 4 – 8 weeks dependent on the manufacturer’s schedule. The fee for the Rush service is dependent on the designer and will display on the order form and added to your total price. Rush service is not available for all designers.
Q:What is your return policy?
A: All sales are final and cannot be cancelled after the point of purchase. Due to the special nature of our merchandise, we cannot accommodate exchanges or refunds under any circumstances. In addition, our vendors are unable to cancel or make any changes or modifications to any order once it has been placed. Please be sure of the style, size, color, and any other specifications before submitting your order. Also, standardized dye lots cannot be guaranteed for orders with multiple gown styles.
Q:How do I check the status of my order?
A: You will be notified via email during various times during the ordering process. If you need additional information, contact us at (386) 256-4921.
Q:How do I know you received my order and when will my order ship?
A: We will be notifying you throughout the ordering process. You will immediately receive a confirmation email when your order is submitted. You will then receive a second confirmation once we get a shipping date from the designer (within 15 business days of placing your order). Finally, we will email you a tracking number and ship date when your merchandise is on its way!
Q:Do you ship internationally?
A: Yes we ship internationally. If you let us know that you are interested in ordering internationally we will try to accommodate on a case-by-case basis.
Q:What forms of payment do you accept?
A: Bridal Ltd Gallery currently accepts Visa, MasterCard, and Discover for all orders. The payment of your order is due in full at the point of purchase. We do not offer any payment or lay-away programs.
Q:Do you offer refunds?
A: Bridal Ltd Gallery cannot refund any portion of your payment or accommodate any exchanges unless we have accepted the order as a return. Once your order has been submitted, our designers are unable to make any changes or modifications relative to style, size, color, or specific length on an order. If there is an error on our part with the order, we will of course refund the full purchase price.
Q:Is it safe to use my credit card on your site?
A: Yes! Bridal Ltd Gallery understands that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.
Q:Is it safe to use my debit card online?
A: Yes! And please note: If you choose to pay by debit card, the amount you charge will be put on “hold”, meaning it will not be available to you once you place your order. Once your transaction is processed, the amount of the transaction will be withdrawn from your account and the original “hold” will be voided.
Q:Do you allow Cashier’s Checks or Money Orders?
A: No. At this time Bridal Ltd Gallery does not accept Cashier’s Checks or Money Orders.
Q:What if my payment is declined?
A: Orders are not processed if the payment is declined. It is the customer’s responsibility to contact the Customer Service Department if their payment is declined. We will then verify the payment status and instruct our customer to resubmit the order.